Aberbach, Joel D. & Tom Christensen (2005):
Citizens and Consumers – A NPM Dilemma
Public Management Review Vol. 7 ( 2), 2005 (225 – 245).
Please note: This page may contain data in Norwegian that is not translated to English.
Type of publication:
Tidsskriftsartikkel
Link to publication:
http://taylorandfrancis.metapress.com/index/X842353651M8J185.pdf
Number of pages:
22
ISSN:
1471-9037
Language of publication:
Engelsk
Country of publication:
USA
NSD-reference:
2642
This page was last updated:
11/9 2007
Affiliations related to this publication:
- Stat
Publikasjonens datagrunnlag:
- Case studie
Land som er gjenstand for studien:
- USA
Verkemiddel i den konstituerande styringa:
- 1.2 Endring i tilknytningsform
Verkemiddel i den operative styringa av ststlege verksemder:
- 2.1 Formell styringsdialog
Studieoppdrag:
- Forskning
Studietype:
- Effektstudie/implikasjoner/resultater
Type effekt:
- Kostnadseffektivitet
Sektor (cofog):
- Staten generelt
Summary:
New Public Management (NPM) puts a major
emphasis on consumer sovereignty. Through
consumer sovereignty, it is argued, public
organizations will produce outputs more in
line with what citizens want. This article
analyses the implications, both theoretical
and practical, of conceiving of citizens as
customers. We discuss the features of
citizenship, the ways in which the emerging
customer focus impacts the role of citizen,
how consumerism would and, in implementation,
does work and the wider implications
for democratic governance, particularly the
effects on political and administrative leadership
roles and leaders’ political
accountability, of the tendency to define
citizens as customers of government agencies
when conceptualizing their relationship
to the state.