Summary:

This article analyses the changing principles of structural organization of the governmental agencies in the welfare administration in Norway. Through the use of instrumentally oriented organization theory and empirical data based in public documents and interviews, we analyse how welfare administration changes through the implementation process when organizational principles are rebalanced based on changing actor patterns, negotiations and path dependencies. The study illustrates that contradictions and complexities in organizational design are enduring features of public sector organizations.

Points for practitioners

Administrative reforms may change during the implementation process and are often multi-dimensional because interests and organizational principles are rebalanced when bureaucrats implement what politicians have decided. It seems to be difficult to find a stable balance between different principles of specialization, and specialization increases the need for coordination. Administrative reforms are not only about internal administration but are also a political process where political, administrative and professional logics clash and are balanced and rebalanced. Organizational structures are not only about efficiency but also tend to favour some processes, ideas, clients, users and actors over others.