Blåka, Sara; Jacobsen, Dag Ingvar; Morken, Tone (2021):
Service quality and the optimum number of members in intermunicipal cooperation: The case of emergency primary care services in Norway
John WIley & Sons
Please note: This page may contain data in Norwegian that is not translated to English.
Type of publication:
Tidsskriftsartikkel
Link to publication:
Link to review:
https://uia.brage.unit.no/uia-xmlui/handle/11250/2778853
Number of pages:
16
ISSN:
1467-9299
Language of publication:
Engelsk
Country of publication:
Norge
NSD-reference:
5077
This page was last updated:
11/7 2024
State units related to this publication:
Summary:
Intermunicipal cooperation (IMC) is often used as a mean to
reap scale benefits. Most studies on the effects of IMC
focus on cost savings, while service quality is overlooked. In
this study, the focus is set on input quality in a service characterized by high asset specificity and need for redundancy:
emergency primary care. We analyze how mode of governance affect performance by (1) measuring whether IMC
versus single-municipal production affects input quality and
(2) identifying optimum scale of operation; effect of the
number of participants in the cooperation on input quality.
The findings indicate that cooperation weakens the input
quality of medical workforce, but that this negative effect is
balanced out as the number of participants increases, indicating that cooperation needs to reach a certain size to
achieve optimum scale of operation. Concerning equipment,
both cooperation in general and an increasing number of
participants decrease the input quality.