Boyne, George A (2003):
Sources of Public Service Improvement: A Critical Review and Research Agenda
Journal of Public Administration Research and Theory, Volume 13, Number 3, July 2003 , pp. 367-394(28).
Please note: This page may contain data in Norwegian that is not translated to English.
Type of publication:
Tidsskriftsartikkel
Link to publication:
http://jpart.oxfordjournals.org/cgi/reprint/13/3/367
Link to review:
http://www.ingentaconnect.com/content/oup/jopart/2003/00000013/00000003/art00367
Number of pages:
28
Language of publication:
Engelsk
Country of publication:
UK/USA
NSD-reference:
2469
This page was last updated:
10/9 2007
Publikasjonens datagrunnlag:
- Sekundærdata
- Kvantitativ
- Dokumentstudie
- Case studie
- Komparativ over tid
- Komparativ mellom land
Land som er gjenstand for studien:
- Canada
- Storbritannia
- USA
Verkemiddel i den konstituerande styringa:
- 1.1 Organisering generelt
- 1.3 Privatisering/markedsretting
- 1.4 Finansiering
- 1.5 Lov- og regelverk
Verkemiddel i den operative styringa av ststlege verksemder:
- 2.1 Formell styringsdialog
- 2.2 Kontraktslignande avtaler
Studieoppdrag:
- Forskning
Studietype:
- Kartlegging/kunnskapsgrunnlag
Type effekt:
- Kostnadseffektivitet
- Samfunnseffektivitet
- Kvalitet og sikkerhetsmessige effektar
- Verdimessige effektar
- Driftskostnadsmessige effektar
Sektor (cofog):
- Staten generelt
Summary:
Evidence from sixty-five empirical studies of the determinants of public service performance is critically reviewed. The statistical results are grouped on the basis of five theoretical perspectives: resources, regulation, markets, organization, and management. The analysis suggests that the most likely sources of service improvement are extra resources and better management. A research agenda for further work is identified, and recommendations are made to enhance the theoretical and methodological quality of studies of public service improvement.